Requests get lost between channels and shifts.
In-stay service is where reviews are won or lost, and where a missed message costs the most.
Requests slip through
A late-checkout ask over WhatsApp at 11pm can vanish before the right person ever sees it.
Guests wait for simple things
Towels, a dinner booking, a recommendation: small delays add up to a smaller score.
Issues surface too late
By the time a complaint reaches a manager, it's often already on its way into a review.
A concierge for every guest, at every hour
Everything AI Concierge does, inside the limits you approve.
Handles in-stay requests
Housekeeping, maintenance, amenities, transport: captured and routed.
Recommends what's approved
Hotel and local experiences drawn from a list you control.
Suggests relevant upsells
Spa, dining, and experiences offered when they actually fit the moment.
Routes to the right team
Each request reaches the department that can act on it.
Escalates early
Complaints, VIP moments, and health or safety issues reach a person fast.
Reports on service
Response and completion time, escalation quality, and upsell revenue.
From a free audit to a measured pilot
Nothing to rip out, and nothing for your team to learn. We design, build, and run one agent for your hotel, then prove it on your own inquiries first.
Start with a free booking audit
We test your website, email, and WhatsApp like a real guest. Then we show you where inquiries, bookings, and response time leak.
We build your hotel's knowledge
We train one agent on your rooms, rates, policies, and tone, using content you already have. Every answer stays inside limits you approve.
Go live with guardrails
You decide what the agent handles alone and when it hands off to your team, with full guest context. It never invents availability or rates.
Measure over a 30-day pilot
We run the agent and review it with you every day. You see response time, qualified inquiries, and booking opportunities, then expand what works.
Questions, answered
See where in-stay requests and revenue are slipping away.
Get a free booking audit. We start with the workflow costing you the most today, usually reservations, and map how AI Concierge fits once your first agent is proven.
Prefer email? hello@velitea.ai. We reply fast (so will your agent).